peplocked

Refund Policy

Last updated May 28, 2026

This Refund Policy explains when and how Peplocked ("we," "us," "our") issues refunds for subscriptions purchased through peplocked.com.

7-Day Money-Back Guarantee (First Purchase Only)

If you are not satisfied with Peplocked, you may request a full refund within seven (7) days of your initial subscription purchase. This guarantee applies only to:

  • Your first paid subscription with Peplocked
  • Monthly plans

The 7-day money-back guarantee does NOT apply to:

  • Annual / yearly plans (the discounted yearly price is offered in exchange for your annual commitment and is non-refundable)
  • Subscription renewals (monthly or annual)
  • Any second or subsequent subscription purchased by the same customer or household
  • Add-on purchases, credit packs, or one-time fees

Cancellation

You may cancel your subscription at any time from your account settings or by emailing support@peplocked.com. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the end of that period. We do not offer pro-rated refunds for unused time within a billing period.

How to Request a Refund

To request a refund within the 7-day window, email support@peplocked.com from the email address associated with your Peplocked account. Include your account email and the date of purchase. We will process eligible refunds within 5-10 business days. Refunds are issued to the original payment method.

Exceptions and Denied Refunds

We reserve the right to deny refund requests in cases of:

  • Subscription abuse (e.g., repeatedly subscribing and refunding)
  • Violation of our Terms of Service
  • Chargebacks initiated before contacting us for a refund
  • Fraudulent payment activity
  • Accounts terminated for misconduct

Chargebacks

If you initiate a chargeback with your bank or card issuer before contacting us, we reserve the right to terminate your account and deny future service. We encourage you to email support@peplocked.com first — most issues can be resolved directly.

Statutory Rights

Nothing in this Refund Policy limits your statutory consumer rights under the laws of your jurisdiction.

Questions

If you have any questions about this Refund Policy, contact us at support@peplocked.com.

For our legal entity information, see our Terms of Service.